UX for Human-Centered Law

Taproot Law LLC is a law firm start-up dedicated to providing accessible legal support to underserved communities in Michigan. I was brought on to audit the UX of their products.

I advocated for the usability of products, bridging UX needs and legal requirements.

I conducted a comprehensive UX and accessibility audit of the firm's digital and print products. I led desirability testing workshops with six focus groups, exploring brand colors to inform product redesign. This work aimed to enhance the accessibility and usability of Taproot's products, aligning them with their commitment to meet clients' needs and values.
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TLDR: Led UX research and accessibility audit for Taproot legal services, including focus group workshops, to improve product design and user experience.
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Approach and Methodology

A human-centered approach for both the users and the lawyers at Taproot Law LLC.

For this project, I focused on balancing user needs and accessibility best practices with the needs of the legal team, being mindful of the sensitive information I was working with in the products. A mixed-methods research study for Taproot Law uncovered accessibility issues in their legal documents, impacting readability and usability for their primary demographic of underserved communities. Addressing these concerns required a mixture of design thinking and UX education to implement.

"Always a proud moment for me when the student becomes the teacher. Emily joined my Michigan State University (MSU) students to talk ux research methods and facilitate a session on desirability testing for Taproot Law LLC. Thank you, Emily, for sharing your expertise with us. We learned so much!"

Ann Burke, PHD

Lead Researcher and Writer @ Taproot Law

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